Customer Service Representative

Job Description

TechNova Solutions is hiring friendly Customer Service Representatives for our client-support hub in Karachi, handling inbound queries for our software products across chat, email and phone. You will troubleshoot basic issues, guide users through product features, and ensure every customer interaction reflects our commitment to helpful, human support. You will specialise over time in either technical troubleshooting or billing support, deepening your expertise.\n\nThis is a fantastic starting role in the technology industry with structured training, mentorship from senior support specialists, and clear progression into senior representative, quality analyst and team-lead positions. We offer a modern office, performance incentives and a genuinely supportive team culture. Monthly town halls celebrate top customer-satisfaction performers with awards and gift vouchers. You will also buddy new joiners during their first month, sharing tips that helped you succeed.

Responsibilities

Handle inbound customer queries via chat, email and phone professionally\nTroubleshoot basic product issues and guide users through features step by step\nLog all interactions accurately in the ticketing and CRM systems\nEscalate complex technical issues to senior support with clear documentation\nFollow up with customers to confirm resolution and satisfaction\nMeet quality, response-time and customer-satisfaction targets

Requirements

High school diploma or equivalent; bachelor's degree preferred\n0-2 years of customer-service experience; fresh graduates welcome\nExcellent written and spoken English communication skills\nPatient, empathetic attitude with strong problem-solving instincts\nComfortable with computers and quick to learn new software\nWillingness to work rotational shifts including evenings

Skills

Customer communication, Ticketing systems, CRM software, Active listening, Problem solving, Typing speed, Product knowledge, De-escalation, Time management, Teamwork

Benefits

Monthly salary of $400 – $700 plus performance incentives\nPaid training and recognised customer-service certifications\nHealth insurance and annual paid leave\nModern office with meals and transport facilities\nFast-track progression into senior and leadership roles