Call Center Agent

Job Description

TechNova Solutions is expanding our 24/7 customer contact centre in Bengaluru and is looking for energetic Call Center Agents to support our international telecom and SaaS clients. You will handle high-volume inbound and outbound calls, resolve queries efficiently, and deliver the warm, professional service our clients expect. Campaigns rotate across telecom, e-commerce and software clients, keeping the work varied and interesting.\n\nWe provide comprehensive voice-and-accent training, a vibrant campus-style workplace, and one of the industry's clearest career ladders, with regular promotions into senior agent, SME and assistant-manager roles. Night-shift allowances and performance bonuses make this a rewarding opportunity for driven communicators. Our in-house academy offers free courses in leadership, analytics and advanced communication. Language premiums reward agents fluent in additional regional languages beyond English and Hindi.

Responsibilities

Handle high-volume inbound and outbound customer calls professionally\nResolve billing, technical and service queries within defined turnaround times\nDocument every interaction accurately in the CRM system\nMeet daily targets for call quality, handle time and first-call resolution\nUpsell relevant products and services where appropriate\nParticipate in regular coaching sessions to improve performance metrics

Requirements

High school diploma or equivalent; graduates preferred\nExcellent spoken English with neutral accent; Hindi or regional languages a plus\n0-2 years of BPO or customer-facing experience preferred\nAbility to work night shifts and rotational weekends\nStrong listening skills and resilience under pressure\nBasic computer proficiency and fast data entry

Skills

Voice communication, Active listening, CRM systems, Objection handling, Upselling, Data entry, First-call resolution, Accent neutralisation, Time management, Resilience

Benefits

Monthly salary of $500 – $800 plus night allowance and bonuses\nFree voice-and-accent and product training\nCafeteria, transport and recreational facilities\nHealth insurance for employee and family\nStructured promotions every 12-18 months