Customer Success Manager

Job Description

DataMinds Analytics is looking for a strategic Customer Success Manager to own relationships with our enterprise analytics clients in London. You will drive product adoption, ensure clients realise measurable value from our platform, and identify expansion opportunities within your book of business. Your book will include listed retailers, banks and media groups with complex data needs.\n\nThis is a high-impact role at the intersection of relationship management and commercial growth. You will partner with sales, product and data-science teams to shape client outcomes, with an attractive base salary, uncapped commission on renewals and expansions, and a clear route into senior CSM and leadership roles. An annual President's Club trip rewards CSMs exceeding 110 percent of retention targets. You will co-present client success stories at our annual customer conference in London.

Responsibilities

Own a portfolio of enterprise accounts, driving adoption and retention\nDevelop success plans with measurable outcomes for each client\nRun quarterly business reviews with senior client stakeholders\nIdentify upsell and cross-sell opportunities in partnership with sales\nAdvocate for clients internally, channelling feedback to product teams\nMonitor health scores and proactively intervene on at-risk accounts

Requirements

Bachelor's degree in Business, Technology or related field\nMinimum 4 years of experience in customer success or account management, ideally SaaS\nStrong commercial acumen with a track record of hitting retention targets\nExcellent presentation and executive-communication skills\nData-literate with ability to discuss analytics concepts confidently\nEligibility to work in the United Kingdom

Skills

Account management, SaaS platforms, Stakeholder management, Data storytelling, Renewal negotiation, Onboarding, Health-score analytics, Presentation skills, CRM systems, Strategic planning

Benefits

Monthly salary of $4,500 – $6,500 plus uncapped commission\n25 days annual leave plus pension scheme\nProfessional development budget\nHybrid working with central London office\nEquity participation for high performers