Live Chat Support Agent

Job Description

DataMinds Analytics is hiring Live Chat Support Agents for our fully remote support team based in Pakistan, assisting global users of our analytics platform in real time. You will handle multiple concurrent chat conversations, resolve product queries quickly, and deliver the fast, friendly support our users love. Peak hours bring fast-paced multitasking across up to four simultaneous conversations.\n\nThis remote role is perfect for quick thinkers with excellent written English who thrive in a fast-paced digital environment. We provide paid training, a home-office stipend, performance bonuses, and clear advancement into senior chat specialist, QA and team-lead positions. Gamified leaderboards with weekly prizes keep the team motivated and engaged. Night-shift differentials reward agents covering US daytime hours. Regular calibration sessions keep quality standards consistent across the team.

Responsibilities

Handle multiple concurrent live-chat conversations with global users\nResolve product and account queries quickly and accurately\nUse canned responses and macros appropriately while personalising replies\nEscalate technical issues to the relevant team with full context\nMaintain high chat-quality scores and customer-satisfaction ratings\nFlag recurring issues and suggest knowledge-base improvements

Requirements

High school diploma or equivalent\nExcellent written English with fast, accurate typing (45+ WPM)\n0-2 years of customer-support experience preferred\nAbility to multitask across several conversations simultaneously\nReliable high-speed internet and a quiet home workspace\nSelf-motivated with strong time-management skills

Skills

Live-chat support, Fast typing, Written communication, Multitasking, Zendesk or Intercom, Product knowledge, Problem solving, Canned-response management, Quality assurance, Time management

Benefits

Monthly salary of $450 – $750 plus performance bonuses\nFully remote with flexible shift options\nHome-office equipment stipend\nPaid training and certification\nHealth insurance and annual leave