Customer Care Executive

Job Description

MediServe Staffing is recruiting Customer Care Executives for our healthcare client-support centre in Mumbai, assisting patients and their families with appointments, billing queries and service information. You will be the compassionate voice of our healthcare partners, guiding callers through their concerns with patience and professionalism. You will also support our vaccination-drive helplines and health-camp registrations during community programmes.\n\nWe welcome empathetic communicators from all backgrounds and provide complete training in healthcare processes and medical terminology. With stable day-shift options, health benefits and regular promotions, this role offers meaningful work supporting people when they need it most. Counselling-skills workshops help you handle emotionally sensitive calls with confidence. You will also assist with patient-feedback surveys that shape service improvements. Quarterly recognition awards celebrate the most compassionate performers on the team.

Responsibilities

Handle inbound calls regarding appointments, billing and general enquiries\nSchedule, reschedule and confirm patient appointments accurately\nProvide clear information about healthcare services and procedures\nEscalate medical concerns to the appropriate clinical teams promptly\nMaintain strict confidentiality of patient information at all times\nMeet service-level targets for call quality and resolution

Requirements

High school diploma or equivalent; graduates preferred\nGood spoken English and Hindi; Marathi is a plus\n0-2 years of customer-service or call-centre experience preferred\nEmpathetic, patient communicator with a caring attitude\nAbility to handle sensitive conversations with professionalism\nBasic computer skills and data-entry accuracy

Skills

Voice support, Empathetic communication, Appointment scheduling, Medical terminology basics, Data entry, Confidentiality, Active listening, Problem solving, CRM systems, Multitasking

Benefits

Monthly salary of $550 – $900 plus attendance bonuses\nComplete healthcare-process training\nHealth insurance for employee and dependents\nStable day-shift roster options\nRegular promotions into senior executive roles