IT Support Specialist

Job Description

GlobalHealth Care is expanding its digital health services across Canada, and we are looking for a friendly and resourceful IT Support Specialist to join our Toronto technology team. You will be the first point of contact for doctors, nurses and administrative staff across our clinics and head office, resolving hardware, software and connectivity issues so our medical teams can focus entirely on patient care. You will support more than 200 head-office staff plus five satellite clinics across Ontario, using remote tooling for rapid resolution and making occasional site visits for hardware deployments.

This is an excellent entry-level opportunity for someone who genuinely enjoys solving problems and helping people. You will gain hands-on experience with Windows and macOS environments, Microsoft 365 administration and healthcare IT systems, supported by structured training, mentorship from senior engineers and a clear progression path towards systems administration or cybersecurity roles. You will also help maintain our IT knowledge base, shadow senior engineers on infrastructure projects, and receive full funding for CompTIA A+ and Network+ certifications within your first year.

Responsibilities

Provide first-line technical support to staff via phone, email and our ticketing system
Troubleshoot Windows, macOS, printers, and Microsoft 365 applications
Set up and configure laptops, desktops and mobile devices for new starters
Escalate complex incidents to senior engineers with clear, thorough documentation
Maintain accurate records of incidents, assets and resolutions in the helpdesk system
Deliver basic IT orientation and training sessions for clinical and office staff

Requirements

1-2 years of experience in an IT support or helpdesk role (internships count)
Good working knowledge of Windows 10/11, macOS and Microsoft 365
Familiarity with Active Directory, user provisioning and basic networking
Strong communication skills with a patient, customer-focused attitude
Ability to prioritise tickets calmly and work under pressure
CompTIA A+ certification is an advantage but not essential

Skills

Windows 10/11, macOS, Microsoft 365, Active Directory, Helpdesk Ticketing, TCP/IP Basics, Hardware Troubleshooting, Customer Service

Benefits

Comprehensive health and dental coverage from day one
Annual training budget with paid certification exams
Generous paid holiday allowance plus Canadian public holidays
Pension plan with employer matching contributions
Clear career progression into systems or network engineering roles