IT Help Desk Technician

Job Description

EduWorld International operates online learning platforms used by more than 120,000 students worldwide, and we need an IT Help Desk Technician to support our Manchester-based staff and faculty. You will handle day-to-day technical queries, from password resets and software installs to classroom AV equipment and video-conferencing setup for hybrid lectures. With over 400 staff and a busy programme of hybrid lectures, no two days are alike: you might start by imaging a lab of new laptops and end by troubleshooting lecture-capture systems.

This role is ideal for someone at the start of their IT career who communicates well and stays calm when users are stressed. We invest heavily in our people: you will receive funded training towards CompTIA and Microsoft certifications, with regular reviews mapping your route into second-line support or junior systems roles. You will also assist with our annual device refresh cycle, contribute practical tips to the staff IT newsletter, and receive funded training towards Microsoft 365 Certified: Modern Desktop Administrator Associate.

Responsibilities

Respond to support tickets, calls and walk-ins from staff and faculty
Resolve issues with Windows laptops, Microsoft 365, Teams and Zoom
Set up projectors, interactive whiteboards and lecture-capture equipment
Image and deploy devices for new starters and student labs
Log all work accurately in the service-desk ticketing system
Create simple how-to guides to help users solve common problems themselves

Requirements

1-2 years in a helpdesk or customer-facing IT support role
Solid knowledge of Windows 10/11 and Microsoft 365 administration
Basic understanding of networking (IP addressing, Wi-Fi, VPN)
Excellent interpersonal skills and a genuinely helpful manner
Ability to explain technical concepts in plain English
Full UK right to work; this role is office-based in Manchester

Skills

Windows 10/11, Microsoft 365, Microsoft Teams, Zoom, Ticketing Systems, Basic Networking, Device Imaging, Customer Support

Benefits

Funded CompTIA and Microsoft certification training
28 days holiday including bank holidays
Contributory pension scheme and life assurance
Discounted professional development courses
Friendly education-sector working environment