Customer Service Specialist (English & German) – Rivian, Amsterdam

Job Description

Rivian, the electric adventure vehicle maker, is hiring a Customer Service Specialist in Amsterdam to support its Fleet customers across phone, email, chat and SMS. You will be on the front lines of the company's 'Human, Helpful, and Going the Extra Mile' service philosophy.

WHAT YOU'LL DO
- Provide general customer support for Rivian Fleet customers via phone, email, chat and SMS
- Act as a Rivian Fleet Support Specialist, evangelising the mission and product vision
- Document interest from prospective Rivian fleet customers
- Break down complex product ideas into easy-to-understand explanations
- Monitor customer sentiment during interactions
- Travel up to 10% of the time for training and events

REQUIREMENTS
- Native-level fluency in German and fluency in English (reading, writing, speaking)
- At least three years of outstanding customer service experience preferred
- Experience using CRM systems such as Salesforce
- Ability to multi-task across workstreams and tools while maintaining quality
- Ability to learn quickly and adapt in a fast-paced environment
- Willing to work a 7-day workweek including holidays and occasional nights/weekends
- Experience in a call centre environment preferred but not required; social media experience optional

JOB DETAILS
- Location: Amsterdam, Netherlands
- Bilingual role: German and English speaking customers
- Travel may be required for training purposes
- Rivian states it is not accepting applications from third-party application services

HOW TO APPLY
Apply directly through Rivian's own application channel, as the listing states third-party application services are not accepted.

Source: https://startup.jobs/customer-service-specialist-amsterdam-english-german-rivian-automotive-2-2902718

Responsibilities

- Provide general customer support for Rivian Fleet customers via phone, email, chat and SMS
- Act as a Rivian Fleet Support Specialist, evangelising the mission and product vision
- Document interest from prospective Rivian fleet customers
- Break down complex product ideas into easy-to-understand explanations
- Monitor customer sentiment during interactions
- Travel up to 10% of the time for training and events

Requirements

- Native-level fluency in German and fluency in English (reading, writing, speaking)
- At least three years of outstanding customer service experience preferred
- Experience using CRM systems such as Salesforce
- Ability to multi-task across workstreams and tools while maintaining quality
- Ability to learn quickly and adapt in a fast-paced environment
- Willing to work a 7-day workweek including holidays and occasional nights/weekends
- Experience in a call centre environment preferred but not required; social media experience optional