Customer Care Executive – Kazamer Tax Consultant, Dubai

Job Description

Kazamer Tax Consultant is seeking a friendly, professional and customer-focused Customer Care Executive to join its Dubai team. The role covers client enquiries, appointment coordination and follow-ups, with exposure to accounting, tax and business consultancy services.

WHAT YOU'LL DO
- Handle customer enquiries through phone calls, emails, WhatsApp and other communication channels
- Provide accurate information about the company's accounting, tax and consultancy services
- Understand client requirements and guide customers towards appropriate services
- Coordinate with accounting, tax and administration teams to resolve customer concerns
- Schedule client appointments, consultations and meetings when required
- Maintain accurate records of customer interactions, enquiries and follow-ups
- Handle customer complaints professionally and escalate complex issues to management
- Make follow-up calls to prospective clients and maintain regular communication

REQUIREMENTS
- Diploma or bachelor's degree in Business Administration, Commerce, Marketing, or a related field
- Previous experience in customer service, customer care, client relations, or telecalling is preferred
- Excellent verbal and written communication skills
- Good knowledge of Microsoft Office and basic CRM tools
- Professional telephone etiquette and strong interpersonal skills
- Candidates with UAE customer service experience will be preferred

HOW TO APPLY
Apply directly through the Kazamer careers job page linked below; the company states applications are submitted online and successful applicants are notified.

Source: https://www.careers.kazamer.com/job/customer-care-executive-8/

Responsibilities

- Handle customer enquiries through phone calls, emails, WhatsApp and other communication channels
- Provide accurate information about the company's accounting, tax and consultancy services
- Understand client requirements and guide customers towards appropriate services
- Coordinate with accounting, tax and administration teams to resolve customer concerns
- Schedule client appointments, consultations and meetings when required
- Maintain accurate records of customer interactions, enquiries and follow-ups
- Handle customer complaints professionally and escalate complex issues to management
- Make follow-up calls to prospective clients and maintain regular communication

Requirements

- Diploma or bachelor's degree in Business Administration, Commerce, Marketing, or a related field
- Previous experience in customer service, customer care, client relations, or telecalling is preferred
- Excellent verbal and written communication skills
- Good knowledge of Microsoft Office and basic CRM tools
- Professional telephone etiquette and strong interpersonal skills
- Candidates with UAE customer service experience will be preferred