Airline Ticketing Agent

Job Description

SkyLine Hospitality Group's aviation services office in New Delhi is hiring detail-oriented Airline Ticketing Agents to handle flight reservations, ticketing and rebooking for our travel clients. You will work with major GDS platforms to issue tickets, process schedule changes and refunds, and provide accurate fare advice to both retail customers and corporate accounts. You will also handle group bookings for corporate clients, weddings and sports teams travelling together.\n\nThis is an excellent entry point into the aviation industry, with structured training on ticketing systems and airline fare rules. High performers can progress into senior ticketing, corporate travel management or airline account-handling roles within our growing aviation division. Overtime during peak travel seasons significantly boosts monthly earnings. Weekend and festival-season shifts attract additional allowances during peak travel periods.

Responsibilities

Issue, reissue and refund airline tickets using GDS platforms\nHandle flight reservations, seat selections and special service requests\nProcess schedule changes, cancellations and involuntary rebookings\nAdvise customers on fare rules, baggage policies and travel documentation\nMaintain accurate ticketing records and daily sales reconciliation\nCoordinate with airlines on group bookings and special fares

Requirements

High school diploma or equivalent; IATA or ticketing certification is an advantage\n0-2 years of experience in ticketing, reservations or travel operations\nFamiliarity with GDS systems such as Amadeus or Galileo preferred\nStrong attention to detail and numerical accuracy\nGood English communication skills, written and spoken\nWillingness to work rotational shifts

Skills

GDS ticketing, Fare construction, Reservation systems, Attention to detail, Customer service, Refund processing, Schedule-change handling, Documentation, Numerical accuracy, Multitasking

Benefits

Monthly salary of $600 – $1,000 plus monthly incentives\nIATA and GDS certification training provided\nStaff travel concessions on partner airlines\nHealth insurance and provident fund\nClear progression into senior ticketing roles