Account Manager – Contexte, Brussels, Belgium

Job Description

Contexte is hiring an Account Manager in Brussels. As the main point of contact for a portfolio of customer accounts, you will own onboarding, training, renewals, retention, daily support and account growth. You will be part of the EU squad, reporting to the Chief Sales Officer.

WHAT YOU'LL DO
- Onboard and train new customers transferred from Account Executives
- Maintain and build strong relationships with existing customers
- Understand customer needs and objectives to recommend or build suitable solutions
- Provide regular, personalised account monitoring
- Ensure customer satisfaction and manage expectations throughout projects
- Address and resolve customer enquiries
- Identify contract renewal and offer update opportunities; negotiate and finalise renewal terms
- Spot cross-selling and up-selling opportunities; create and deliver customised sales proposals
- Participate in (and help organise) in-person events for the Brussels-based audience
- Coordinate projects across editorial, product, marketing and communications teams
- Assess campaign and project performance and recommend improvements

REQUIREMENTS
- Hold a 3- to 5-year higher education degree in business, marketing, communications, or an equivalent field
- Minimum 3 years of experience in account management, ideally in the media sector; minimum 2 years of sales experience
- Knowledge of the Brussels PA environment is a real advantage
- Proficient in CRM tools and Notion; Salesforce experience is a plus

HOW TO APPLY
Click "Apply Now" on the job listing page: https://www.brusselsjobs.com/job_display/296197/Account_Manager_Contexte_Brussels_Belgium

Source: https://www.brusselsjobs.com/job_display/296197/Account_Manager_Contexte_Brussels_Belgium

Responsibilities

- Onboard and train new customers transferred from Account Executives
- Maintain and build strong relationships with existing customers
- Understand customer needs and objectives to recommend or build suitable solutions
- Provide regular, personalised account monitoring
- Ensure customer satisfaction and manage expectations throughout projects
- Address and resolve customer enquiries
- Identify contract renewal and offer update opportunities; negotiate and finalise renewal terms
- Spot cross-selling and up-selling opportunities; create and deliver customised sales proposals
- Participate in (and help organise) in-person events for the Brussels-based audience
- Coordinate projects across editorial, product, marketing and communications teams
- Assess campaign and project performance and recommend improvements

Requirements

- Hold a 3- to 5-year higher education degree in business, marketing, communications, or an equivalent field
- Minimum 3 years of experience in account management, ideally in the media sector; minimum 2 years of sales experience
- Knowledge of the Brussels PA environment is a real advantage
- Proficient in CRM tools and Notion; Salesforce experience is a plus