Hotel Receptionist

Job Description

SkyLine Hospitality Group operates a portfolio of luxury hotels across the Middle East, and our flagship Dubai property is looking for a warm, professional Hotel Receptionist to be the first point of contact for our guests. You will manage check-ins and check-outs, handle reservations across multiple channels, and make sure every guest enjoys a smooth, memorable arrival experience from the very first moment. You will also support the night-audit handover and assist with VIP arrival preparations during peak occupancy periods.\n\nThis is an excellent opportunity for someone with a genuine passion for hospitality and strong communication skills. We provide full visa sponsorship, accommodation support, and structured training through the SkyLine service academy, with clear progression routes into front-office supervisory and duty-management roles for high performers. Regular guest-feedback scores directly influence monthly incentives, rewarding those who consistently delight our visitors.

Responsibilities

Greet guests on arrival and manage the check-in and check-out process efficiently\nHandle room reservations, amendments and cancellations by phone, email and booking platforms\nRespond to guest queries, requests and complaints with professionalism and empathy\nCoordinate with housekeeping, concierge and restaurant teams to fulfil special requests\nProcess payments, issue invoices and maintain accurate front-desk records\nPromote hotel facilities, dining outlets and loyalty programmes to arriving guests

Requirements

High school diploma or equivalent; a hospitality qualification is an advantage\n0-2 years of experience in front-desk, customer service or hospitality roles\nExcellent spoken and written English; Arabic, Russian or Mandarin is a strong plus\nSmart professional appearance and a genuinely guest-focused attitude\nWillingness to work rotating shifts, including weekends and public holidays\nBasic computer literacy and familiarity with property management systems

Skills

Front-desk operations, Guest relations, Opera PMS, Reservation management, Telephone etiquette, Cash handling, Multitasking, Conflict resolution, Upselling, Time management

Benefits

Monthly salary of $1,400 – $2,200 plus service charge\nFull UAE employment visa sponsorship\nShared company accommodation and daily transport\nAnnual return flight ticket to home country\nComprehensive medical insurance and end-of-service benefits