Work in Berlin for English Speakers – Customer Service Consultant, Babbel, Berlin

Job Description

Work in Berlin for English speakers is currently open at Babbel, which is hiring an English-speaking Customer Service Consultant (all genders) in the heart of Berlin. Babbel offers visa and relocation assistance, 30 vacation days, flexible working hours, a BVG card or Swapfiets bike, a yearly learning and development budget, and full access to Babbel and Babbel Live classes. The section below carries the published role details and the official application link under 'How to Apply'.

Responsibilities

- Answer incoming customer questions and requests through email, contact form, phone, chat, social media and app store reviews
- Ensure a high level of customer satisfaction by solving issues quickly and competently
- Maintain a high level of expertise by attending trainings and courses
- Identify and report technical problems, usability flaws and customer requirements

Requirements

- Excellent written and spoken communication in English (other languages a plus)
- Experience in handling customer requests via multiple channels
- Solid problem-solving skills
- Friendly team player comfortable with large amounts of quickly-updated information
- Familiar with common internet programs, PC/Mac and mobile devices

Benefits

- Visa and relocation assistance
- 30 vacation days and flexible working hours
- BVG card or Swapfiets bike
- Jobbatical and sabbatical options
- Yearly learning and development budget
- Full access to Babbel and Babbel Live classes