Front Desk Agent – Mondrian Singapore Duxton (Ennismore), Singapore

Job Description

Mondrian Singapore Duxton, part of Ennismore, is hiring a Front Desk Agent at 16A Duxton Hill, Singapore 089604. You will handle all duties connected with arriving and in-house guests, making sure regular and VIP guests receive high-quality, personalised service and an engaging, dynamic guest experience.

WHAT YOU'LL DO
- Actively welcome, greet and check guests in
- Ensure all guest requests are dealt with accurately and receive appropriate service, attention and follow-up
- Differentiate between guest types (confirmed/claimed reservations, walk-ins, VIP guests, groups) and handle each appropriately
- Follow up on all arrivals: registration cards, special requests, rate changes, room changes and account or reservation enquiries
- Deal with guest requests, accidents and/or thefts promptly (within a 20-minute response time) and record matters in Nuvola or the hotel's communication system
- Update and maintain the reception handover book and pass guest feedback to the Manager on duty
- Ensure guest privacy and security in line with Mondrian Singapore Duxton confidentiality standards
- Follow hotel credit policy for cash, credit card, account-to-company, voucher, third-party and international currency payments
- Encourage up-selling to maximise rates; keep work areas clean and well stocked

REQUIREMENTS
- Previous experience in customer service, preferably in the hospitality industry
- Excellent verbal and written communication skills in English
- Proficiency in cash handling procedures and computerised cash register systems
- Strong multitasking abilities and attention to detail
- Ability to remain calm and professional in high-pressure situations
- Proficient in standard office equipment; basic computer skills including familiarity with property management systems
- Flexibility to work various shifts, including weekends and holidays
- Knowledge of local attractions and services in Phnom Penh (preferred)
- Ability to stand for extended periods and assist with light lifting when necessary
- Strong problem-solving skills and a customer-focused mindset; collaborative team player with a positive attitude

HOW TO APPLY
Apply online via the official Ennismore careers page using the "Apply" button:
https://careers.ennismore.com/job/a67864b2-e8b4-4dcd-a051-7b0db50b5a3a/

Source: https://careers.ennismore.com/job/a67864b2-e8b4-4dcd-a051-7b0db50b5a3a/

Responsibilities

- Welcome, greet and check guests in; handle arrivals, room changes, rate changes and account enquiries
- Deal with guest requests, accidents and thefts promptly and record them in Nuvola
- Maintain the reception handover book and pass feedback to the Manager on duty
- Ensure guest privacy and security per hotel confidentiality standards
- Follow hotel credit policy for all payment types; encourage up-selling
- Keep front desk supplies stocked and work areas clean

Requirements

- Previous experience in customer service, preferably in hospitality
- Excellent verbal and written communication skills in English
- Cash handling and computerised cash register proficiency
- Strong multitasking, attention to detail; calm under pressure
- Basic computer skills including property management systems
- Flexible for shifts, weekends and holidays; able to stand for extended periods