Front Desk Agent – Marriott Hotels & Resorts (Le Méridien), Rome

Job Description

A Le Méridien hotel in Rome, operating under the Marriott brand, is hiring a Front Desk Agent to manage the full guest journey from reservation to check-out. You will deliver a professional, personalised welcome in line with Marriott standards at one of the group's European properties.

WHAT YOU'LL DO
- Manage the full guest journey: reservations, check-in, stay and check-out
- Provide a professional and personalised welcome in line with Marriott standards
- Handle phone calls, emails and guest requests promptly and accurately
- Proactively resolve operational issues and guest complaints
- Manage guest requests throughout their stay, ensuring high guest satisfaction
- Handle payments, cash operations and Front Office administrative procedures
- Work closely with other hotel departments for a seamless guest experience
- Follow hotel procedures and Marriott quality and safety standards
- Use hotel management systems and other Front Office tools

REQUIREMENTS
- Previous experience as a Receptionist / Front Office Agent, preferably in a hotel of a similar standard
- Solid knowledge of Front Office procedures and operations
- Good command of both Italian and English
- Excellent communication and interpersonal skills
- Strong guest and service orientation
- Ability to work in a team and manage high-pressure situations
- Accuracy, reliability and ability to work independently
- Flexibility to work shifts including weekends and public holidays
- Knowledge of Opera PMS (listed as a requirement); previous experience in an international hotel chain and additional languages are preferred

JOB DETAILS
- Posted 21 August 2026; 1 vacancy; application deadline 18 November 2026 (published)
- Employment under the Italian Tourism Collective Labour Agreement (C.C.N.L. Turismo), Level 3
- Salary not published by the employer
- The hotel is operated by an independent franchisee (Immobiliare Residenziale Pineta sacchetti s.r.l.); the franchisee, not Marriott International Inc., is the employer
- Equal opportunity employer

HOW TO APPLY
Submit your application through the job listing page before the published deadline of 18 November 2026.

Source: https://www.drjobpro.com/italy/jobs/front-desk-agent-rome-marriott-hotels-resorts-MT2IHDOH3MOC3I4

Responsibilities

- Manage the full guest journey: reservations, check-in, stay and check-out
- Provide a professional and personalised welcome in line with Marriott standards
- Handle phone calls, emails and guest requests promptly and accurately
- Proactively resolve operational issues and guest complaints
- Manage guest requests throughout their stay, ensuring high guest satisfaction
- Handle payments, cash operations and Front Office administrative procedures
- Work closely with other hotel departments for a seamless guest experience
- Follow hotel procedures and Marriott quality and safety standards
- Use hotel management systems and other Front Office tools

Requirements

- Previous experience as a Receptionist / Front Office Agent, preferably in a hotel of a similar standard
- Solid knowledge of Front Office procedures and operations
- Good command of both Italian and English
- Excellent communication and interpersonal skills
- Strong guest and service orientation
- Ability to work in a team and manage high-pressure situations
- Accuracy, reliability and ability to work independently
- Flexibility to work shifts including weekends and public holidays
- Knowledge of Opera PMS (listed as a requirement); previous experience in an international hotel chain and additional languages are preferred