Customer & Technical Support (English Speaker) – Teleperformance Portugal, Lisbon, Portugal

Job Description

Teleperformance Lisbon jobs English include this Customer & Technical Support role for English speakers based in Lisbon, Portugal. The vacancy is live on Teleperformance Portugal's official jobs portal with an active online application form. Teleperformance is one of the world's largest customer experience companies, and its Lisbon hub employs thousands of international staff supporting global brands. The role combines customer service with technical troubleshooting: agents handle customer contacts in English, diagnose technical issues and guide users to solutions. Requirements include fluent English, at least one year of technical support experience, a customer-oriented mindset, strong communication and problem-solving skills, and basic knowledge of Windows and MS Office. Benefits include health insurance from the day you join, free healthy meals, Portuguese courses, activities and events, and professional training. Apply directly through the official Teleperformance Portugal job page.

Responsibilities

Handle customer contacts in English via phone, chat and email. Diagnose and resolve technical issues following company procedures. Guide customers step by step through troubleshooting solutions. Document interactions accurately in the CRM system. Escalate complex cases to senior teams when needed. Meet quality, productivity and customer satisfaction targets.

Requirements

Fluent English (spoken and written). Minimum one year of experience in technical support or a similar role. Customer-oriented attitude with strong communication and problem-solving skills. Basic knowledge of Windows and MS Office. Legal eligibility to work in Portugal.

Benefits

Health insurance from day one, free healthy meals, Portuguese language courses, training programmes, company activities and events, and a relocation-friendly Lisbon lifestyle.